CONTACT US

Welcome & Our Commitment

Thank you for choosing AllThingsItalian. We truly appreciate your support and are honored to have you as our customer. At AllThingsItalian, we are fully dedicated to providing you with premium faucets, bath fixtures, and plumbing accessories. Your satisfaction is our absolute priority, and we are always here to support you at every stage of your shopping experience.

Whether you need detailed information about product specifications or dimensions, assistance with ordering, help tracking your shipment, or guidance on compatibility with your existing plumbing setup, our team is ready to assist. We also highly value your feedback. If you have any suggestions on how we can improve our products or services, please reach out to us—we listen carefully to every customer’s voice.

Fast-Track Resolution

To help our Ohio-based support team assist you as quickly and efficiently as possible, please include your Order Number (e.g., #1001) in the subject line or the body of your message when contacting us about an existing purchase. This allows us to instantly retrieve your details and provide a swift, accurate resolution.

Direct Communication Channels

For any inquiries, requests, or assistance, please reach out to our team using the official channels listed below:

• Customer Support Email: Help@allthingsitalianstore.com (We promise a comprehensive response within 24 hours).
• Customer Support Phone: +1（440）428-6624 (Available during official operational hours for real-time assistance).
• Address: 3 EDDY RD, MADISON, OH 44057, USA (For administrative and operational inquiries).

Service Hours & Availability

Our dedicated support team is available during the following local hours to assist you:

• Hours of Operation: Monday to Friday, 9:00 AM to 5:00 PM (EST / EDT, Eastern Standard Time / Eastern Daylight Time, UTC-5 / UTC-4).
• Closed Periods: Our offices are closed on Saturdays, Sundays, and major Federal and Public Holidays in the United States. Inquiries sent during these periods will be addressed promptly on the following business day.

Returns & Exchanges Notice

Due to the precision-engineered nature of our premium faucets and plumbing accessories, please be advised that all returns require explicit authorization. Do not send any products back to the sender’s address printed on your original shipping package without contacting our customer support team first. To initiate a return or exchange, you must first email us at Help@allthingsitalianstore.com to receive a valid Return Merchandise Authorization (RMA) and the correct, specific returns processing facility address. Returns sent without prior approval cannot be accepted or refunded. For more detailed instructions, please refer to our complete Refund Policy.

Message Form Inquiries

If you prefer, you may also use the online contact form below to send us a direct message. Simply enter your name, email address, order number (if applicable), and your detailed inquiry, and we will get back to you within 24 hours.